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Evidence Guide: AVIF0025 - Manage human factors in flight dispatch operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIF0025 - Manage human factors in flight dispatch operations

What evidence can you provide to prove your understanding of each of the following citeria?

Manage personal performance

  1. Pre- and post-operational personal condition is managed to ensure safe and effective performance
Pre- and post-operational personal condition is managed to ensure safe and effective performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual performance when conducting flight dispatch operations is monitored against workplace standards, procedures and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Degradation of physiological condition is recognised and appropriate strategies implemented to ensure a safe outcome of flight dispatch operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Degradation of psychological condition is recognised and appropriate strategies implemented to ensure a safe outcome of flight dispatch operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sources of stress are identified and managed to maintain a safe aviation operating environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Limitations to personal performance are communicated to team to maintain a safe flight dispatch operating environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain situational awareness

  1. Flight dispatch support systems are monitored using a systematic scan technique
Flight dispatch support systems are monitored using a systematic scan technique

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is collected to facilitate ongoing system management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Flight environment is monitored for deviations from planned operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified, risks are assessed and hazard management implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Flight environment information is collected to update flight support operating environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain effective communications and interpersonal relationships

  1. Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure optimum outcome of a flight
Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure optimum outcome of a flight

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective listening skills are applied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Questions are used to gain additional information and to clarify understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Responses are sought and provided to others in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information received is clarified, as required, interpreted and accurately communicated or reported with due observation of ethics and protocols required of the operational environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Flight support objectives are defined and explained to stakeholders, including other team members, flight operations supervisors and flight crew

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate protocols and procedures are followed when using communications systems during routine and contingency flight dispatch operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate levels of assertiveness are applied that ensure optimum completion of a flight

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and manage actual and potential threats

  1. Potential environmental or operational threats that are likely to affect flight safety are identified
Potential environmental or operational threats that are likely to affect flight safety are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actual environmental or operational threats that affect flight safety are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Competing operational priorities and task demands that may represent a threat to flight safety are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Countermeasures to manage threats are identified and implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Flight progress and effect of countermeasures are monitored and assessed to ensure a safe outcome

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alternative countermeasures are identified and implemented, and effectiveness of countermeasures are re-evaluated for effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and manage actual and potential errors

  1. Checklists and standard operating procedures (SOPs) are implemented to prevent aircraft handling, procedural or communications errors
Checklists and standard operating procedures (SOPs) are implemented to prevent aircraft handling, procedural or communications errors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Committed errors are identified and responded to before aircraft enters an undesired state

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Aircraft systems are monitored using a systematic scan technique to collect and analyse flight information for potential or actual error recognition purposes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Flight operating environment is monitored to collect and analyse flight information for potential or actual error recognition purposes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual or team performance is monitored to recognise potential or actual error occurrence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Countermeasure implementation and supervision are undertaken to prevent errors before aircraft enters an undesired state

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Countermeasure implementation and supervision are undertaken to correct errors after aircraft enters an undesired state

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and manage undesired aircraft states

  1. Undesired aircraft states are recognised
Undesired aircraft states are recognised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual and team flight support tasks are prioritised to ensure an undesired aircraft state is managed effectively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Corrective actions to assist flight crew recover from an undesired aircraft state are applied in a safe and timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undesired aircraft states are reported and recorded as required in accordance with applicable workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess situations and make decisions

  1. Problems affecting flight performance are identified and analysed
Problems affecting flight performance are identified and analysed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential solutions to flight performance problems are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential solutions and risks are assessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Course of action is determined and communicated to flight crew, passengers and/or other personnel, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tasks are allocated and actioned to implement optimal course of action outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tasks are monitored for progress against determined course of action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan is re-evaluated as required to achieve optimal outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.